Privacy Policy

1. Who We Are

Ole77 is an online gaming platform operating at https://ole77.vu and serving registered adult players, with a primary focus on the Indonesian market. Ole77 offers a comprehensive range of gaming products including a live casino, sportsbook, and slots lobby. Ole77 is the data controller for all personal data collected and processed in connection with the platform.

For any privacy-related inquiries, including requests to access, correct, or delete your personal data, you may contact the ole77 Data Protection team at: [email protected] (plain text — not a clickable link).

2. Personal Data We Collect

Ole77 collects personal data across several categories, each of which is necessary for a specific and stated purpose:

Data Category	Examples	Purpose
Identity Data	Full name, date of birth, nationality, ID card (KTP) or passport number	Account registration, KYC verification, age confirmation (21+)
Contact Data	Email address, mobile phone number, residential address	Account communication, transaction confirmations, support
Financial Data	Bank account name and number (BCA, BRI, BNI, Mandiri, etc.), e-wallet ID (OVO, DANA, GoPay), transaction history	Deposit processing, withdrawal verification, AML compliance
Technical Data	IP address, browser type and version, device type, operating system, session timestamps	Fraud prevention, security monitoring, platform optimization
Usage Data	Pages visited, games played, wager amounts, session duration, bonus usage	Responsible gaming monitoring, product improvement, personalization
Communication Data	Live chat transcripts, email correspondence, support ticket content	Quality assurance, dispute resolution, compliance records
Marketing Preferences	Opted-in promotional email status, preferred language, bonus participation history	Promotional communications (where consented), offer personalization

2.1 Sensitive Data

Ole77 does not intentionally collect sensitive personal data (such as racial or ethnic origin, religious beliefs, health data, or political opinions) beyond what may be incidentally contained in identity documents submitted for KYC. Such incidental sensitive data is used solely for identity verification purposes and is not processed for any other purpose.

3. How We Collect Your Data

Ole77 collects personal data through the following channels:

• Direct collection: Information you provide when registering an account, completing KYC, making a deposit or withdrawal, contacting support, or participating in a promotion.
• Automated collection: Technical and usage data collected automatically through cookies, server logs, and analytics tools when you access and interact with the ole77 platform.
• Third-party sources: Identity and fraud-risk data received from KYC verification service providers and payment processing partners, used to validate the information you have provided.

4. Legal Basis for Processing

Ole77 processes personal data on the following legal grounds, depending on the specific purpose of processing:

• Contractual necessity: Processing required to perform the Player Account Agreement — including account creation, payment processing, wagering, and withdrawal fulfillment.
• Legal obligation: Processing required to comply with anti-money-laundering (AML) regulations, know-your-customer (KYC) obligations, and applicable gaming law requirements, including mandatory retention of transaction records.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and aggregate usage analytics — where these interests are not overridden by your rights and interests.
• Consent: Processing for direct marketing communications, where you have opted in to receive promotional emails or notifications. You may withdraw this consent at any time by contacting support or updating your account preferences.

5. How We Use Your Personal Data

Ole77 uses the personal data we collect for the following purposes:

• To create, manage, and maintain your ole77 account.
• To verify your identity and age (21+) in compliance with KYC requirements before processing withdrawals.
• To process deposits and withdrawals through your nominated Indonesian bank account or e-wallet (BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, LinkAja, and others).
• To detect and prevent fraudulent activity, unauthorized account access, money laundering, and underage gambling.
• To monitor your gaming activity for responsible gaming purposes, including identifying potentially harmful patterns and triggering appropriate interventions.
• To communicate with you regarding your account, transactions, promotions (where consented), security alerts, and updates to platform policies.
• To improve the ole77 platform based on aggregated, anonymized usage data.
• To comply with legal, regulatory, and anti-money-laundering obligations applicable to the online gaming industry.

6. Data Sharing with Third Parties

Ole77 shares personal data with third parties only where strictly necessary for the purposes described in this policy, and only under appropriate contractual safeguards. Categories of third-party recipients include:

• Payment processors and banking partners: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata, OCBC NISP) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) — shared solely to process your deposit and withdrawal transactions.
• KYC and identity verification providers: Specialist third-party services that validate identity documents and cross-reference submitted information against relevant databases to confirm eligibility and prevent fraud.
• IT infrastructure and hosting providers: Secure cloud and server infrastructure partners who host the ole77 platform and store data on our behalf under strict data processing agreements.
• Customer support platform providers: Third-party live chat and ticketing systems used to deliver 24/7 support to ole77 players. These providers process communication data solely on behalf of ole77 and are prohibited from using it for their own purposes.
• Game content studios: Providers such as Evolution Gaming, Pragmatic Play, PG Soft, NetEnt, Microgaming, and Spribe may receive limited technical session data (such as player token and session ID) necessary to deliver their games. These studios do not receive your full identity or financial data.
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or regulatory direction, ole77 may disclose personal data to the relevant authority. Ole77 will notify you of such a disclosure where legally permitted to do so.

Ole77 does not share your personal data with third-party advertisers, data brokers, or any other party for commercial purposes unrelated to the operation of your account.

7. International Data Transfers

As an internationally operated platform, some of the third-party service providers used by ole77 may be located outside Indonesia. Where personal data is transferred to a country that does not provide an equivalent level of data protection, ole77 ensures that appropriate safeguards are in place, including contractual data protection clauses that bind the recipient to handle your data in accordance with standards consistent with this Privacy Policy.

8. Data Security

Ole77 implements a layered set of technical and organizational security measures designed to protect your personal data against unauthorized access, loss, alteration, or disclosure:

• Encryption in transit: All data exchanged between your device and the ole77 platform is encrypted using 256-bit SSL/TLS protocols.
• Encryption at rest: Sensitive data stored in ole77 databases — including identity documents and financial details — is encrypted using industry-standard algorithms.
• Access controls: Access to personal data is restricted to ole77 staff and third-party processors who have a legitimate operational need. All access is logged and subject to regular audit.
• Two-factor authentication: Ole77 supports and encourages players to enable two-factor authentication (2FA) on their accounts as an additional layer of login security.
• Penetration testing: The ole77 platform undergoes regular independent security assessments to identify and remediate potential vulnerabilities before they can be exploited.
• Incident response: In the event of a confirmed data breach that is likely to result in a high risk to your rights and freedoms, ole77 will notify affected players without undue delay and take immediate remedial action.

9. Data Retention

Ole77 retains personal data for as long as is necessary to fulfill the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

Data Category	Retention Period	Reason
Account and identity data	Duration of account + 5 years after closure	AML compliance, regulatory audit requirements
Transaction records	5 years from transaction date	Financial reporting, AML obligations
KYC documents	5 years after account closure	Regulatory compliance, identity fraud prevention
Customer support records	3 years from last interaction	Dispute resolution, quality assurance
Technical / log data	12 months	Security monitoring, fraud detection
Marketing preference data	Until consent withdrawn or account closed	Promotional communications (where consented)

Following the expiry of the applicable retention period, personal data is securely deleted or anonymized so that it can no longer be associated with any individual.

10. Cookies & Tracking Technologies

10.1 What Are Cookies

Cookies are small text files placed on your device by a website when you visit it. Ole77 uses cookies and similar technologies (such as local storage and session tokens) to keep you logged in, remember your preferences, and collect aggregate usage data that helps us improve the platform.

10.2 Types of Cookies Used

• Strictly necessary cookies: Required for core platform functionality including session authentication, account security, and payment flow. These cannot be disabled without preventing you from using the platform.
• Functional cookies: Used to remember your preferences such as language settings, preferred game lobby view, and responsible gaming limit configurations.
• Analytics cookies: Aggregate, anonymized data on how players navigate and use the platform, used solely to improve the ole77 product experience. No personally identifiable data is included in analytics reports.

10.3 No Third-Party Advertising Cookies

Ole77 does not deploy third-party advertising or retargeting cookies. Your browsing behavior on the ole77 platform is not shared with or tracked by external advertising networks.

10.4 Managing Cookies

You may configure your browser to block or delete cookies at any time. Please note that disabling strictly necessary cookies will impair your ability to log in and use the platform. Analytics and functional cookies can be disabled without preventing core account functions.

11. Your Privacy Rights

As a player on the ole77 platform, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of all personal data ole77 holds about you. We will respond within 30 days of a verified request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct it. For account-level data, you may also update certain details directly through your account settings.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent and no other legal basis for processing applies. Note that certain data must be retained for legal and regulatory compliance purposes and cannot be deleted on request.
• Right to restrict processing: You may request that ole77 restrict the processing of your personal data in certain circumstances, for example while a rectification request is being assessed.
• Right to data portability: Where processing is based on your consent or on contractual necessity, you may request a copy of your personal data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent (such as for marketing communications), you may withdraw that consent at any time by contacting ole77 support or updating your account preferences. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
• Right to object: You may object to processing carried out on the basis of legitimate interests where you believe your rights and interests override those of ole77.

To exercise any of the above rights, contact the ole77 Data Protection team at [email protected]. We will acknowledge your request within 5 business days and aim to resolve it within 30 calendar days. Where a request is complex or voluminous, we may extend this period by a further 30 days and will notify you accordingly.

12. Minors

The ole77 platform is strictly intended for adults aged 21 and over. Ole77 does not knowingly collect personal data from individuals under the age of 21. If we become aware that an account has been registered by a person under 21, that account will be immediately closed, all deposits returned, and all associated data deleted in accordance with our data retention policy, except where retention is required by law.

If you believe a minor has registered an account on the ole77 platform, please contact us immediately at [email protected] so that we may investigate and act promptly.

13. Third-Party Services & Links

The ole77 platform may reference third-party game providers and payment services in the course of normal platform use. These third parties operate their own privacy policies and are responsible for the data they collect directly through their own interfaces. Ole77 is not responsible for the privacy practices of third-party game studios or payment providers beyond the scope of the data processing agreements we hold with them.

The ole77 platform does not include external links to unaffiliated websites. Any links present on the platform lead to pages within https://ole77.vu only.

14. Amendments to This Policy

Ole77 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal and regulatory requirements. When material changes are made, we will post a notice on the platform and, where practicable, notify registered players by email. The date of the most recent revision is displayed at the top of this page.

Continued use of the ole77 platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed of how your data is being handled.

15. Contact & Complaints

For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact the ole77 Data Protection team through the following channels:

• Live Chat: Available 24/7 on the ole77 platform. Our support team will direct your request to the appropriate team member.
• Email: [email protected] (plain text — not a clickable link). Privacy-specific requests are acknowledged within 5 business days.

If you are dissatisfied with how ole77 has handled a privacy complaint, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction or to the licensing authority under which ole77 operates.

By continuing to use the ole77 platform, you confirm that you have read and understood this Privacy Policy. This policy was last updated in January 2026.